Terms of use

Services

HotelPromote provides property-management software, a direct-booking engine, and agreed marketing, website and OTA setup support. Plan & Guide and Hotel Marketing are monthly services. Digital & OTA Setup is a defined project. The signed proposal or service agreement determines the deliverables, allowance, timetable, responsibilities and fees.

Service boundaries

The PMS supports reservations, room availability, check-in, checkout and housekeeping. Direct booking uses the property’s HotelPromote inventory. HotelPromote is not a payment processor or OTA, and does not currently provide automatic synchronisation with external PMS or OTA inventory. Online payment and email features require separately configured providers. We do not guarantee rankings, bookings, occupancy, revenue or advertising results. Work outside the agreed allowance or project scope requires separate agreement.

Hotel ownership and third parties

The hotel retains ownership and control of its domain, website accounts, social-media and advertising accounts, and booking-provider relationships. Provider subscriptions, OTA commissions, advertising spend and other third-party costs are separate unless expressly stated.

Accounts and access

Users must keep sign-in access secure and use only hotel workspaces they are authorised to access. Hotels must provide access through authorised invitations rather than sharing passwords. Hotel managers must notify HotelPromote when staff access should change.

Customer responsibilities

Hotels remain responsible for accurate prices, availability, room facts, policies and legal compliance; content and image rights; timely approvals; provider contracts; and management of reservations and guests.

Notifications

Portal and browser reminders support the workflow but are not guaranteed background email or WhatsApp notifications. Users should check the portal for work, approvals and requests.

Availability and liability

The service may change or be temporarily unavailable. Payment, cancellation, support and commercial liability terms will be confirmed in each customer agreement.

Contact

Questions can be sent to hello@gethotelpromote.com.

Important: These initial terms should be reviewed by a qualified UK solicitor before accepting paying customers.